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"Just wanted to let you and your fans know of the excellent experience I just had with Gil, a repairman for American Direct Logistic(ADL)s. After a nightmare delivery(damage to walls) and assembly of our 9500 treadmill, I contacted both Home Direct (the delivery agency), and Icon, your parent company. Someone put me in contact with ADL. Worked with John, who helped get a picture of what I needed and set up a service call. He was prompt polite and understanding. Gil arrived this morning and we started from square-one. Let's see, multiple missing screws, 9 washers on one screw, non on the other. Plates to secure top panel with all the electronics not aligned, besides missing screws. So after he was done with all that, we ran it and he immediately identified the belt rubbing. He showed me how to adjust it with the Alan wrench from the kit, something the Home Direct crew must have taken with them...along with the screws. In short, I would urge Icon to consider expanding their relationship with ADL, and dumping Home Direct. I look forward now to my wife and I safely enjoying our NordicTrack, knowing it has been properly assembled."
P. Devine, Lynnbrook
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